We are expanding!

Our current compliment of 5 counselling room have been under pressure recently. We are regularly offering more than 30 counselling sessions a day and we have become worried that counsellors could not book a room when they wanted to.

Out landlord has agreed that we can take over another part the building which we are converting to a new counselling room and an office and ‘time-out’ room for counsellors. Our existing office will become another counselling room, making the total 7.

The work to convert the rooms is well underway, new phone and broad band lines are ordered and we are currently choosing new furniture.

Doors.
Doors.
New wall
New wall
Old door to kitchen.
Old door to kitchen.

Winner of Queen’s Award to Enterprise answers our calls 24/7

You never get an engaged tone when you phone Counselling Works. If we can’t answer it ourselves, the call is automatically transferred to our dedicated team in an award winning call centre in North Wales. There is never a queue and never a menu.

Overnight calls are routed to British staff based in New Zealand (they are 12 hours ahead of us, so 03:00 in the UK is 15:00 in NZ). Whether the call is answered in North Wales or NZ, we know quickly because they text us and send us an e-mail.

We are small enough to care, big enough to cope.

Counselling Works appoints a new Director

Elizabeth Clarke has been appointed a Director of Counselling Works. She is currently in the Post Graduate Diploma stage of an academic and clinical MSc in Person-Centred Counselling & Psychotherapy (Accredited by the UKCP) at the Sherwood Psychotherapy Training Institute (SPTI). Elizabeth has a BA (Hons) in European Business and an Advanced Certificate (equivalent Post Graduate Cert) from the Chartered Institute of Marketing. She has held a number of managerial roles in the areas of Marketing Operations and Strategy. Elizabeth also has an active interest in the creative arts, and taught modern jive and other dance classes on a self-employed basis for a number of years. Elizabeth’s belief in the importance of supporting the development of human agency coupled with her strategic and creative thinking means she fits well in the Executive Team.